FAQs
The package includes:
4 nights’ accommodation in 3-star hotels (2 nights in Shanghai, 2 nights in Hangzhou)
Daily breakfast at the hotel
Private airport transfers (arrival and departure)
High-speed train tickets (Shanghai ↔ Hangzhou)
Local transportation for sightseeing
English-speaking tour guide for guided tours
Entrance tickets to attractions listed in the itinerary
Exclusions: International flights, meals (except breakfast), personal expenses, optional activities (like the Huangpu River Cruise or Impression West Lake show), and travel insurance.
Yes, the itinerary can be customized according to your preferences. You can request changes to the number of nights, hotel standards (upgrade to 4-star or 5-star), add/remove specific activities, or include more leisure time.
The package includes 3-star hotels, typically well-rated, clean, and comfortable options. Examples include:
Shanghai: Campanile Shanghai Bund Hotel or similar
Hangzhou: Westlake 7 Service Apartment or similar
If you prefer a 4-star or 5-star hotel, upgrades are available at an additional cost.
You will travel from Shanghai to Hangzhou by high-speed train, which takes about 1 hour. The train is comfortable, air-conditioned, and offers scenic views along the way. Upon arrival in Hangzhou, a private transfer will be arranged to your hotel.
Yes, an English-speaking guide will accompany you during the sightseeing tours in both Shanghai and Hangzhou. The guide will meet you at the airport on arrival, assist with check-in, provide local insights, and answer any questions throughout your trip
Daily breakfast at the hotel is included. Lunches, dinners, and snacks are not included to give you the flexibility to explore local cuisine. Your guide can recommend popular local restaurants and must-try dishes in Shanghai and Hangzhou
Yes, private airport transfers are included. On arrival, a driver/guide will meet you at the airport (Shanghai Pudong Airport or Hangzhou Xiaoshan Airport) and transfer you to your hotel. Similarly, on the last day, transfers will be arranged from your hotel to the airport
Cancellation policies vary depending on the booking agency or operator. Typically:
More than 30 days before departure: Full refund (minus processing fees)
15-29 days before departure: Partial refund (usually 50-75% of the cost)
Less than 15 days before departure: Limited or no refund (depending on operator terms)
It is recommended to purchase travel insurance to cover unforeseen cancellations
The best time to visit is during spring (March to May) and autumn (September to November) when the weather is mild, comfortable, and ideal for sightseeing. Summers (June to August) can be hot and humid, while winters (December to February) are cold but manageable
Yes, optional activities can be added to your tour, including:
Huangpu River Cruise in Shanghai (for panoramic night views of the city)
Impression West Lake show in Hangzhou (a stunning water-based light show)
These activities come at an additional cost but can be pre-booked to ensure availability